Privacy Policy

1. Introduction

HeroChat Legal Department, located at Sepúlveda 143, 4-4, 08011 Barcelona, Spain, is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, process, and use your personal information when you visit our website or contact us via email at

2. Information We Collect

When visitors leave comments on the site or interact with our website, we may collect the following types of personal information:

  • Information provided in comments forms, such as name, email address, and website.
  • IP address and browser user agent string to help spam detection.
  • Anonymized string (hash) created from the email address for Gravatar service (privacy policy: Gravatar Privacy Policy).
  • Images uploaded to the website should avoid embedded location data (EXIF GPS).

3. Cookies

If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies for your convenience. These cookies will last for one year. Temporary cookies are set on the login page to determine if your browser accepts cookies, and login cookies are set when you log in.

4. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. For registered users, personal information provided in user profiles is stored, and users have the right to see, edit, or delete their information.

5. Your Rights

If you have an account or have left comments, you can request an exported file of your personal data or request the erasure of your data. This does not include data we are obliged to keep for administrative, legal, or security purposes.

6. Sharing Your Data

Visitor comments may be checked through an automated spam detection service. Additionally, if you request a password reset, your IP address will be included in the reset email.

7. Security

We take appropriate measures to ensure the security of your personal information in accordance with this Privacy Policy.

8. Contact

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to HeroChat Legal Department, Sepúlveda 143, 4-4, 08011 Barcelona, Spain or

Effective Date: 01/22/2024

This Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

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